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Hair Fairytale Ltd’s refund and returns policy allows you to return eligible items for a full refund or exchange within 14 days of purchase. To initiate a return, please contact us at or call us at 07709 480 550.

To be eligible for a return, items must meet the following criteria:

  • Unused: The item must be in its original condition, unused, and free from any damage or alterations.

  • Original Packaging: The item must be returned in its original packaging, with any accompanying tags and manuals intact.

  • Receipt/Invoice or Proof of Purchase: Please provide a valid receipt or proof of purchase to expedite the return process.

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Please return your item to the following address:

Hair Fairytale Ltd.

4 Christopher Street

Liverpool L4 4JX

You will be responsible for paying for the shipping costs associated with returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.

The estimated time it takes for your exchanged product to reach you may vary depending on your location. If you are returning a more expensive item, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee the safe arrival of your returned item.

If you have any questions regarding our refund and returns policy, please contact us at

or call us at 07709 480 550

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