Hair Fairytale Ltd’s refund and returns policy allows you to return eligible items for a full refund or exchange within 14 days of purchase. To initiate a return, please contact us at hairfairytale@hotmail.com or call us at 07709 480 550.
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To be eligible for a return, items must meet the following criteria:
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Unused: The item must be in its original condition, unused, and free from any damage or alterations.
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Original Packaging: The item must be returned in its original packaging, with any accompanying tags and manuals intact.
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Receipt/Invoice or Proof of Purchase: Please provide a valid receipt or proof of purchase to expedite the return process.
Please return your item to the following address:
Hair Fairytale Ltd.
4 Christopher Street
Liverpool L4 4JX
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You will be responsible for paying for the shipping costs associated with returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
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The estimated time it takes for your exchanged product to reach you may vary depending on your location. If you are returning a more expensive item, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee the safe arrival of your returned item.
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If you have any questions regarding our refund and returns policy, please contact us at hairfairytale@hotmail.com
or call us at 07709 480 550
